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FAQs

Frequently Asked Questions


We will get this fixed for you ASAP Please send us an email with the following information:
    • Your name
    • Order number
    • Product name and code (this can be found on your order confirmation email)
    • Description of the fault
You won’t be able to attach an image of the faulty item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything so we can make sure we get the correct item to you as quickly as possible.
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately, this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
We don't offer exchanges. If you would like a different size or colour, please return your unwanted item and place a new order.

Delivery Option Delivery Time
Standard Time 4-5 Working Days
Parcel Collection Home,Office

Don’t panic! Take a look at your tracking information, which can be found on your despatch confirmation email, to see where your parcel is. If it has taken longer than the stated delivery time, please contact us at [email protected] with your order number to hand, and we will be happy to look into this further
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